Notice of Privacy Practices

Effective Date: 1/23/2025

Sound Telehealth PLLC (“we,” “our,” or “us”) is committed to protecting the privacy of your health information in compliance with the Health Insurance Portability and Accountability Act (HIPAA). This Notice of Privacy Practices (NPP) explains how we may use and disclose your Protected Health Information (PHI) and your rights regarding this information.

1. Your Protected Health Information (PHI)

PHI includes information that identifies you and relates to your past, present, or future physical or mental health, the healthcare services you receive, or payment for those services.

2. How We May Use and Disclose Your PHI

A. For Treatment

We may use and share your PHI to provide, coordinate, or manage your healthcare and related services. For example, your PHI may be shared with other healthcare providers involved in your care.

B. For Payment

We may use and share your PHI to obtain payment for the healthcare services we provide. For example, we may contact your health insurance provider to verify coverage.

C. For Healthcare Operations

We may use and share your PHI for business activities necessary to provide quality care and ensure efficient operations. For example, we may use your information to evaluate the performance of our staff.

D. As Required by Law

We will disclose your PHI when required to do so by federal, state, or local law.

E. For Public Health and Safety

We may disclose your PHI to public health authorities or to prevent or reduce a serious threat to your health and safety or the health and safety of others.

F. Other Permitted Uses and Disclosures

We may use or disclose your PHI for:

• Health oversight activities

• Judicial or administrative proceedings

• Law enforcement purposes

• Organ and tissue donation

• Research purposes (with appropriate safeguards)

• Workers' compensation claims

3. Your Rights Regarding Your PHI

A. Right to Access

You have the right to inspect and receive a copy of your PHI. Requests must be submitted in writing. We may charge a reasonable fee for copies.

B. Right to Amend

If you believe your PHI is incorrect or incomplete, you may request an amendment in writing. We may deny your request under certain circumstances but will provide a written explanation if denied.

C. Right to an Accounting of Disclosures

You have the right to request a list of certain disclosures of your PHI made by us, excluding disclosures made for treatment, payment, or healthcare operations.

D. Right to Request Restrictions

You may request restrictions on how we use or disclose your PHI. While we are not required to agree to all requests, we will comply if the request is reasonable and does not interfere with treatment, payment, or operations.

E. Right to Confidential Communications

You may request that we communicate with you in a specific way (e.g., via email or phone) or at a specific location.

F. Right to a Paper Copy

You have the right to request a paper copy of this Notice at any time, even if you agreed to receive it electronically.

4. Our Responsibilities

We are required by law to:

• Maintain the privacy and security of your PHI.

• Provide you with this Notice of our legal duties and privacy practices.

• Notify you in the event of a breach of your unsecured PHI.

• Follow the terms of this Notice currently in effect.

5. Changes to This Notice

We reserve the right to change the terms of this Notice at any time. Any changes will apply to all PHI we maintain. The revised Notice will be posted on our website and available upon request.

6. Complaints

If you believe your privacy rights have been violated, you may file a complaint with us or with the U.S. Department of Health and Human Services (HHS). To file a complaint with us, contact:

Sound Telehealth
Email: crystal@soundtelehealth.com
Phone: 206-334-6650

Filing a complaint will not affect your care or result in retaliation.

7. Contact Information

If you have any questions about this Notice or your privacy rights, please contact us at:

Sound Telehealth
Email: crystal@soundtelehealth.com
Phone: 206-334-6650